URGENT: PG&E Announces Immediate Power Shut Off Events in Napa & 30+ Northern California Counties The PG&E PSPS Outage Center is forecasting outage events affecting customers in nearly 30 counties across Northern California between Thursday (10/17) and Saturday (10/20). One of the heaviest impacted places is Napa Valley and the surrounding areas.  What can you do?  - Review the announcement and map  - Make sure PG&E has your correct, current contact information  - Sign up for PG&E notifications  - Prepare your backup power supply We have towable generators ready to help ensure your business doesn't have to be impacted by these outages. If you are concerned about losing power, contact us to arrange for a generator rental. Call 866-468-7697 or email us at customersupport@gotpower.com -- we are here to help! 

🚨 Missed our webinar last week on Wine Industry Network? No problem — you can still catch the replay and see how WineSpot helps winery teams automate up to 60% of support requests (emails, voicemails, and more): 👉 https://lnkd.in/eFsb9XMm We’ll also be exhibiting live at the Wine Sales Symposium in Santa Rosa, CA this Wednesday, May 14 — come say hi! ✅ Faster replies ✅ Happier wine club members ✅ Less stress for your team Let us show you what WineSpot can do. — Eugene, Pavel & the WineSpot Team

Today’s customers expect fast, convenient support — and they don’t care how small your team is. If they can’t get an answer quickly (and on their terms), they’ll move on. That’s a real challenge for small and mid-size wineries, especially those juggling tasting room traffic, fulfillment, events, and direct-to-consumer (DTC) sales — often with no dedicated customer support team. So what’s the solution? In our latest blog post, we break down the pros and cons of four common customer communication tools — live chat, chatbots, SMS, and AI agents — to help wineries choose the best fit for their business model, resources, and customer expectations. Here’s a preview: ✅ Live chat works great if someone’s there to respond — but for most small wineries, that’s not realistic. Often, customers are asked to “leave a number,” which turns a helpful tool into a dead end. ✅ Basic chatbots (rule-based