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Is “digital friction” in your team’s sales and marketing vocabulary? If not, you may be inadvertently creating pain points for your target audience, especially if you’ve been focusing on building relationships with digital natives like millennial and Gen Z consumers.

Strategies to enhance user experience, personalization and loyalty for millennials and Gen Z consumers in wine e-commerce By Laurie Wachter   Is “digital friction” in your team’s sales and marketing […]

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